- Vitamins & Supplements
- Clean up & Toilet
- Vitamins & Supplements
- Litter & Toilet
- Small Pet
- Short Expiry
- Absolute Holistic
- All for paws
- Alps Natural
- Angel Kleen
- APDC Japan
- Bubble Rice
- Cat Love
- Cat's Best
- Cat's Choice
- CINDY'S RECIPE
- DD Multicare
- Dog Choice
- Gim Dog
- Happi Doggy
- Happy Cat
- Happy Dog
- Hello Pet
- Kit Cat
- Living World
- Louis Bak Kua
- N Pet
- Natural Pet
- Nature's Eco
- Nutri Vet
- OEM Germany
- Petto Professional
- Power Cat
- Pyramid Hill
- Real Nature
- Royal Breed
- Royal Canin
- Special Cat
- Super Solvitax
- Synergy Labs
- Taste Of The Wild
- Tom Cat
- Vital Plus
FREQUENTLY ASKED QUESTIONS (FAQ)
Q: What kind of payment options do offer ?
We offers a variety of payment options as below:
- i) Credit Card: Online payment via iPay88 (Visa/Master)
- ii) Bank In: Ambank - 8881014010446
After bank-in, please send us the scanned copy of the payment slip via Whatsapp or Facebook PM with the following details:
- Order reference no.
- Your name and contact no.
- Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared/cash is deposited.
Q: I have signed up but cannot login with my password. Why ?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Q: I have a user account but forgot my password, what should I do ?
Go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with). The password will be sent automatically to the registered email address.
Q: Can I buy without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: Can I return an item after it is delivered to me?
Yes, you can. However, there are terms and conditions for this. Please refer to the /page/return_refund_policy for more information on this.
Q: I can't find a particular product/item I want, what can I do ?
Kindly contact us for further enquiries. We will try our best to assist you or recommend you an alternative.
SHIPPING & DELIVERY
After you have successfully placed your order, we will conduct a verification process and update you as soon as possible by email.
After your order is verified, you can expect to receive your order within the following time frame:
Klang Valley: 1-2 working days
Peninsular Malaysia: 2-3 working days
East Malaysia: 3-5 working days
Overseas: please contact us for more information
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
Can I pick up my order at Petoo retail? Yes ! Please let us know your invoice no# and make an arrangement with us.
Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off. For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q: What is ipay88 ?
We accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
Q: Why do I have Mobile88.com in my credit card transaction records?
Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of Petoo.my.
Q: Why Mobile88.Com is on my billing statement?
iPay88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as its sole authorized reseller of all iPay88 merchants. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with us.